FAQ

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All products are lead free. Many of our products are gold-plated, sterling silver, stainless steel or made with nickel free metals.

Is there a warranty on Starfish jewelry?

Yes. There is a 1-year satisfaction guarantee on all Starfish jewelry. Refunds for items returned within thirty days of the purchase date. Returns will be credited in the same form as the original payment type. Shipping and handling charges are non-refundable. You can learn more from our Return and Exchange Policy.

Everywhere! We offer worldwide shipping.

For all of our general customers in the United States, we charge a $6.00 flat rate shipping fee. No matter how large your order is, it will always be $6.00, so go ahead and add another necklace or pair of earrings to your order! For our international customers, don’t worry; we ship to you too! We charge a $20 USD flat rate shipping fee for international orders, worldwide.

We will ship your jewelry within 1-2 business days. Packages are shipped via USPS and typically arrive within 3-7 business days. International orders typically arrive within 7-14 days, but we cannot guarantee the time frame.

Retail partners, thank you for considering featuring our jewelry in your stores! When you place a wholesale order online, we ship from our fulfillment center in the United States within 1-2 business days. We have no minimum order requirements. For retail partners in the United States, we charge a $20.00 flat rate shipping fee.

For international retail partners placing orders online, we charge a $40.00 flat rate shipping fee, no matter how large your order is.

If you would like to order more than 25 of one SKU, or more than the quantity available online, we will create a custom quote for you. Reach out to Jennifer.

3-7 business days for deliveries to locations in the United States.

We accept credit cards and PayPal!

Yes, all regular customers must pay sales tax. Retail partners can submit a reseller’s certificate or FEIN to be exempt from sales tax.

Wholesale pricing is open to retail partners. For businesses interested in selling our products, you can submit your information and Business License / Reseller Certificate on our “Become a Retailer” page. We love retail partners!

Starfish Project offers a dignified job and a holistic care program to trafficked women in Asia. You can learn more on Our Mission page.

We currently employ over 35 women between the two branches. Starfish Project provides education, medical and emotional care to dozens more women who are still living in the brothels.

All the women who work for Starfish Project receive on-the-job training in jewelry production. Most women are promoted into other roles at Starfish Project, including photography, design, records maintenance, inventory management, and other management positions. Outside of their day jobs, every woman has the opportunity to take computer classes and receive certification in Microsoft Word and Excel. Some women pursue more classes in accounting, photography, graphic design and even baking! We want our employees to be ready for the job market when they leave, and our vocational training prepares them well for future careers.

Many of the women we meet have been tricked into working in the brothels and it takes time for us to gain their trust. We have also found that, due to the emotional and physical abuse they have experienced, many of the women do not think it is possible to change their lives. They are often bound by a sense of shame and have resigned themselves to a life without hope.

Most of the women who have come to work at Starfish Project are 18-25, although we have some in their 30s and 40s. We have also met girls in the brothels as young as 16 years old.

We have a standard two year program. After two years, we offer a housing allowance to empower the women to live independently and take greater responsibility for their life. Starfish Project is committed to long-term, ongoing employment for every woman, so we offer continued employment after they move out of the shelter. Every woman’s situation can vary according to her needs, but that is our typical track.

Yes! We are members of the Fair Trade Federation.

All the revenue from jewelry sales goes back to our mission of restoring hope to trafficked women! We are a 501c3 and all funds help provide our holistic care programs and vocational programs.

We have incredibly generous donors whose gifts allow us to rescue women from exploitative situations. Sales from our jewelry fund a large portion of our programs, but we rely on donors to make our full holistic care program possible. Starfish Project has been vetted and received generous support from the Kering Foundation, Geneva Global, The Sparrow Charitable Foundation, Ten Talents, First Fruits, World Vision and so many wonderful individual donors. You can join too! Your gift will directly impact the lives of trafficked women.

In order to protect the women we work with and the sensitivity of the issue of exploitation, we are not able to disclose our location.

We are so excited you want to help, and there are so many options! You can buy our jewelry and tell our story, Become an Advocate, or Host a Starfish Project event in your city! Follow us on Facebook and Instagram as well.